Privacy & Cookie Notice

Last updated: 29 September 2026

I’m Laney Graham, trading as Laney Graham Coaching. I’m responsible for the personal information you share with me through this website and when we work together.

This notice explains what information I collect, why I use it, who may have access to it and the choices you have. It applies to www.laneygraham.co.uk and my life and career coaching services. If I begin selling resources or offering other services through the website, I’ll update this notice before doing so.

Information I collect

When you use the contact form or get in touch by email or phone, I may collect your name, email address, phone number if you provide it, and what you choose to tell me about why you’re getting in touch.

If we arrange coaching, I may also hold your discovery questionnaire, booking and session details, our correspondence, brief coaching notes, agreed actions or reflections, and information needed for invoices and business records.

Coaching conversations can touch on personal or sensitive subjects. Please only share what feels relevant. You do not need to include detailed health or other sensitive information in the website contact form. If it becomes necessary to record sensitive information as part of our coaching work, I will explain why and ask for your explicit agreement separately.

Squarespace, which hosts this website, may also collect technical information such as your IP address, browser and device information, pages visited and cookie preferences.

Why I use your information

I use your information to:

• respond to your enquiry and arrange a free conversation;

• decide with you whether coaching is a suitable fit;

• prepare for, provide and follow up on coaching sessions;

• keep records needed to run my business and meet accounting or legal obligations; and

• maintain the security and performance of this website.

My lawful basis for responding to an enquiry and arranging coaching is usually taking steps at your request before entering into a contract. Once we work together, I use information needed to provide the coaching we’ve agreed. I rely on legal obligation for records I must keep by law, such as accounting records, and legitimate interests for proportionate administration and security.

Where I need to record sensitive information, such as health information, I will identify an additional lawful condition and, where appropriate, seek your explicit consent. You can withdraw that consent, although this may affect what I can safely or appropriately offer.

Submitting a contact form does not sign you up to marketing. I will not add you to a mailing list just because you enquire about coaching. If I introduce a newsletter or promotional emails, I will explain that separately and provide the appropriate choice to subscribe.

Who I share information with

I do not sell your personal information. I may use trusted service providers to run my website and business, including Squarespace for website hosting and contact forms, and the providers of my email, video calls and secure document storage. If we agree to communicate through WhatsApp, that service will also process our messages under its own privacy terms.

These providers only receive the information needed for the service they supply. I may disclose information where the law requires it or where it is necessary to establish or defend a legal claim. I will otherwise discuss any proposed sharing with you first.

Some providers may process information outside the UK. Where this happens, I will use services with appropriate arrangements for protecting that information.

How long I keep information

I keep information only for as long as I need it for the purposes above. My intended periods are:

• Enquiries that do not lead to coaching: up to 12 months after our last contact.

• Coaching correspondence, questionnaires and brief notes: up to 3 years after our final session, unless there is a reason to keep them longer, such as an ongoing complaint or legal matter.

• Invoices and accounting records: for the period required by tax and accounting law.

I then delete or securely dispose of information that I no longer need. You can ask me about the information I hold about you at any time.

Cookies and website analytics

Squarespace uses essential cookies and similar technologies to operate and secure this website. The site may also use optional analytics cookies to help me understand visits and improve the site. You can accept, decline or manage optional cookies using the cookie banner, and revisit your choice through Cookie Preferences on the site.

For more detail about the technology Squarespace uses, see The cookies Squarespace uses.

Your rights

Depending on the circumstances, you can ask to see the personal information I hold about you, correct it, request its deletion, restrict or object to its use, or ask for a copy in a portable format. Where I rely on your consent, you can withdraw it. Some rights have exceptions, for example where I must keep a record to meet a legal obligation.

To make a request or raise a concern about how I’ve handled your information, contact me using the details below. I will acknowledge a data protection complaint within 30 days, look into it and let you know the outcome. You can also complain to the Information Commissioner’s Office if you remain concerned.

Contact

Laney Graham, trading as Laney Graham Coaching
Contact: Please use the contact form on this website
Website: www.laneygraham.co.uk

I may update this notice as my services or systems change. The current version will always be available on this page.